Platform terms

The terms for the Skyline platform: our transportation management system, customer portal, APIs and integrations.

Effective October 3, 2026. Last updated October 3, 2026. Questions: [email protected], (360) 719-5660.

1. Scope and acceptance

These Platform Terms govern access to and use of the Skyline platform, including our transportation management system, the customer portal, carrier and driver features, application programming interfaces (APIs), data feeds and integrations (together, the "Platform"), provided by Skyline Transport Group LLC ("Skyline", "we", "us" or "our").

"Customer" means the company that receives Platform access, whether a shipper, carrier or other business partner. "User" means an individual a Customer authorizes to use the Platform. By creating an account, signing in or using the Platform, you agree to these Platform Terms on behalf of the Customer, and you confirm you have authority to bind it. If you do not agree, do not use the Platform.

The Platform is being rolled out to customers in stages. These Platform Terms apply from the date a Customer is first given access.

2. Relationship to freight agreements

The Platform is a tool for managing shipments Skyline arranges or performs. Transportation services remain governed by the applicable broker-shipper agreement, broker-carrier agreement, rate confirmation, bill of lading or other written agreement (each a "Freight Agreement"). If these Platform Terms conflict with a Freight Agreement on transportation, rates, liability for cargo, payment or claims, the Freight Agreement controls. Information displayed in the Platform, including estimated times and tracking positions, is not a guarantee of pickup, transit or delivery.

3. Accounts and security

Each User must have an individual account. Credentials may not be shared.
The Customer is responsible for its Users, for keeping credentials confidential, for the accuracy of account information, and for all activity under its accounts.
The Customer must remove access promptly for anyone who leaves or no longer needs it, and must notify Skyline at [email protected] without delay of any suspected unauthorized access.
Skyline may require multi-factor authentication, password standards and session time limits, and may suspend access that appears compromised.

4. License and acceptable use

Subject to these Platform Terms, Skyline grants the Customer a limited, non-exclusive, non-transferable, revocable right for its Users to use the Platform for the Customer's internal business purposes in connection with shipments involving Skyline.

The Customer and its Users will not, and will not allow others to:

copy, modify, reverse engineer, decompile or create derivative works of the Platform, except as the law expressly permits;
resell, sublicense, rent or provide the Platform to third parties, or use it to build a competing product;
access the Platform by automated means other than our published APIs, or exceed reasonable rate limits;
upload unlawful content or malware, or interfere with the Platform's security or performance;
use the Platform to track any person or vehicle other than as permitted for an active shipment and by law;
use the Platform to commit or facilitate fraud, double brokering or cargo theft.

5. Customer data

"Customer Data" means data the Customer or its Users submit to the Platform or that the Platform receives from integrations the Customer enables, such as shipment details, reference numbers, documents and contacts. As between the parties, the Customer owns Customer Data.

The Customer grants Skyline a non-exclusive license to host, copy, process, transmit and display Customer Data to provide, secure and support the Platform and the services under the Freight Agreements, to comply with law, and as described in our Privacy Policy. Skyline may create and use aggregated or de-identified data that does not identify the Customer or any individual to operate and improve its services.

The Customer is responsible for the accuracy and lawfulness of Customer Data and for having all rights, notices and consents needed to provide it to Skyline, including for any personal information of its employees, drivers and contacts.

Shipment records, rate confirmations, proofs of delivery, invoices and similar records relating to services Skyline performs or arranges are also Skyline's business records, which Skyline keeps as required by law and its retention schedule.

6. Location and tracking data

The Platform may display the location of trucks and trailers during active loads, from carriers, electronic logging devices, telematics systems, driver apps and similar sources. Carrier Customers represent that they have obtained any notices and consents from their drivers required by law for location data to be shared for that purpose. Skyline uses location data only to track shipments, estimate arrival, manage exceptions, and document detention, delivery and claims, and limits tracking to the period of the load as far as the source allows. Positions may be delayed, approximate or unavailable.

7. Integrations and third-party services

The Platform may connect to third-party services the Customer chooses to enable, such as electronic logging device and telematics providers, load board and capacity services, carrier verification services, EDI and API connections with shippers and partners, accounting and invoicing systems, email and calendar services, and document storage (each an "Integration").

By enabling an Integration, the Customer authorizes Skyline to exchange Customer Data with that service as needed to make the Integration work, and authorizes Skyline to act on the Customer's behalf for that purpose.
Integrations are provided by third parties under their own terms and privacy policies. The Customer is responsible for its accounts with those services and for complying with their terms. Skyline is not responsible for third-party services, their availability, security or data, or for changes to them.
Credentials, API keys and access tokens for Integrations are stored using industry-standard safeguards and are used only to operate the Integration. The Customer may disconnect an Integration at any time; Skyline will stop exchanging data through it within a reasonable time, and data already received remains subject to these Platform Terms.
Use of Skyline's own APIs is subject to these Platform Terms, any API documentation and reasonable rate limits. Skyline may change, limit or retire API versions with reasonable notice where practical.
Electronic data interchange (EDI) and API messages received in the Platform's standard format are treated as delivered by the sending party. Each party is responsible for the accuracy of the messages it sends.

8. Documents and electronic records

Documents in the Platform, such as rate confirmations, bills of lading, proofs of delivery and invoices, may be delivered, accepted and signed electronically. The parties agree that electronic records and signatures in the Platform have the same effect as paper originals and handwritten signatures under the Electronic Signatures in Global and National Commerce Act and applicable state law.

9. Privacy and security

Skyline processes personal information in the Platform as described in our Privacy Policy. Skyline maintains administrative, technical and physical safeguards designed to protect Customer Data, including encryption in transit, access controls and logging. Skyline will notify the Customer without undue delay after confirming a security incident that results in unauthorized access to the Customer's Customer Data, and will cooperate reasonably to investigate and mitigate it. Personnel with access to Customer Data are bound by confidentiality obligations.

Skyline uses service providers, including hosting, cloud infrastructure, email and software vendors, to operate the Platform, and remains responsible for their handling of Customer Data under these Platform Terms.

10. Confidentiality

Each party will protect the other's non-public business information received through the Platform, including rates, lanes, customer and carrier lists and Platform features, with at least reasonable care, and will use it only for purposes of the relationship. This does not apply to information that is public through no fault of the receiving party, already known to it, independently developed, or rightfully received from a third party, and does not prevent disclosures required by law with notice where lawful.

11. Availability, support and changes

Skyline will use commercially reasonable efforts to keep the Platform available, but does not guarantee uninterrupted access. Maintenance, updates, third-party outages and events beyond our control may affect availability. Support is available through your Skyline representative or [email protected]. Skyline may modify, add or remove features. Features labeled beta, preview or similar are provided as is and may change or end. Your Skyline representative and the phone line remain available if the Platform is not.

12. Fees

Platform access is included with services under the Freight Agreements unless a separate written order states fees. Any fees, billing terms and taxes will be set out in that order.

13. Term, suspension and termination

These Platform Terms apply while the Customer has access. Skyline may suspend access immediately to protect the Platform, other users or the public, or if the Customer breaches these Platform Terms. Either party may end Platform access on written notice. On request made within 60 days after access ends, Skyline will make the Customer's shipment records available for export in a standard format, after which Skyline may delete Customer Data, except records Skyline must or may keep as its own business records or by law. Sections that by their nature should survive will survive.

14. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE PLATFORM TERMS, THE PLATFORM, INTEGRATIONS AND ALL DATA, TRACKING POSITIONS, ESTIMATES AND REPORTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SKYLINE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE UNDER THESE PLATFORM TERMS FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA OR GOODWILL. SKYLINE'S TOTAL LIABILITY ARISING FROM OR RELATED TO THE PLATFORM WILL NOT EXCEED THE GREATER OF THE PLATFORM FEES THE CUSTOMER PAID IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED U.S. DOLLARS ($100).

These limits do not apply to a party's indemnification obligations, a Customer's breach of the acceptable use section, or liability that cannot be limited by law. They do not limit or expand liability for transportation services, cargo loss or damage, or payment, which are governed by the Freight Agreements.

16. Indemnification

The Customer will defend, indemnify and hold harmless Skyline and its owners, officers, employees and agents from third-party claims arising from Customer Data, the Customer's or its Users' misuse of the Platform, or the Customer's use of Integrations in breach of their terms or the law, including claims about driver location data the Customer provided without required consents.

17. Governing law and disputes

These Platform Terms are governed by the laws of the State of Washington, without regard to its conflict of laws rules, and by applicable federal law. If a Freight Agreement with the Customer contains a different governing law or dispute provision, that provision controls for disputes under it. Otherwise, disputes will be brought exclusively in the state or federal courts located in Clark County, Washington, after 30 days of good-faith negotiation following written notice, and the parties waive any right to a jury trial to the extent permitted by law.

18. General terms

These Platform Terms, with the Privacy Policy, any written order and the Freight Agreements, are the entire agreement about the Platform. If any provision is unenforceable, the rest remains in effect. A failure to enforce is not a waiver. The Customer may not assign these Platform Terms without Skyline's written consent; Skyline may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. Notices to Skyline must be sent to [email protected] and by mail to Skyline Transport Group LLC, Attn: Legal, 6110 NE 152nd Ave, Suite 101, Vancouver, Washington 98682.

19. Changes to these Platform Terms

Skyline may update these Platform Terms by posting a new version with a new "Last updated" date and, for material changes, notifying Customer administrators by email or in the Platform at least 30 days before they take effect. Continued use after the effective date means acceptance. A change does not apply to a dispute that arose before it took effect.