Customer success representative, freight brokerage
Full-time · 1+ year in freight · In office 4 days a week · Austin, TX · 305 E Huntland Dr, Suite 400A, Austin, TX 78752
Our account executives win the shippers. You keep them. As a customer success representative at our Austin office, you run the day-to-day on your accounts: tenders, appointments, tracking updates, paperwork and the problems in between, with our own fleet and carrier team behind every load.
Base salary plus a monthly commission on the accounts you service. At our Austin office, 305 E Huntland Drive, Monday through Thursday, Fridays from home.
- Austin, TX: 305 E Huntland Dr
- 1+ year: In freight or logistics
- Fridays: From home
- Our own fleet: 150+ tractors and trailers
What you will do
- Own the day-to-day. Take tenders and load orders from your shippers, set them up in our TMS and confirm every detail before a truck is booked.
- Keep shippers informed. Send tracking updates and ETAs, and call before a shipper has to ask.
- Book appointments. Schedule pickups and deliveries, and follow each shipper’s appointment rules.
- Fix what goes wrong. Late trucks, reschedules, detention and damage: work with our carrier team and dispatch to fix it, and tell the shipper what happened and what happens next.
- Close every load clean. Make sure each load closes with the POD and the right charges, and help our billing team answer shipper questions.
- Follow each account’s rules. Temperature, security, communication and paperwork requirements, written down and followed on every load.
- Grow the account with your AE. The account executive owns the relationship and the pricing. You spot new lanes and more freight, and bring them to the account executive.
A day on the desk
- Start the day on your accounts’ open loads: what picks up today, what delivers, and what is at risk.
- Answer shippers, enter new tenders and confirm appointments.
- Work with the carrier team and dispatch on anything running late.
- Close out delivered loads with PODs and the right charges before you leave.
What we are looking for
- At least one year in freight: customer service, brokerage or carrier operations, or account management at a 3PL or carrier.
- You stay calm and clear on the phone when a load goes wrong.
- You keep many loads moving at once and don’t drop details.
- You write short, clear emails and keep the TMS up to date.
- You live in or near Austin and are authorized to work in the United States. We don’t offer relocation or visa sponsorship.
- Nice to have: refrigerated or flatbed experience, a TMS you have used, Spanish.
Pay and schedule
Base salary plus a monthly commission on the gross profit of the accounts you service, which steps up as those accounts move more loads. Full-time, at our Austin office Monday through Thursday with Fridays from home. This is not a remote role. We’ll walk you through the full plan in the first conversation.
To apply, send your resume and two lines about a time you saved a load or a customer. A person reads every application.
Skyline Transport Group is an equal opportunity employer. Every application is evaluated on qualifications and merit, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status or disability.